FAQs

Shop for your Gift Card by clicking PURCHASE NOW. Follow the steps to select a Physical or E-Gift Card, customise your message, input the sender and receiver details, and click the checkout button to complete your order.

Click the checkout button to complete your order.

You will be directed to Cybersource Payment to finalise your payment.

Your order will be processed and available for collection within three working days.

Gift Cards are sold in HK$ with set denominations of:

• HK$500
  
• HK$1,000
• HK$1,500
• HK$2,000
• HK$2,500
• HK$3,000
• HK$3,500
• HK$4,000
• HK$4,500
• HK$5,000
• HK$5,500
• HK$6,000
• HK$6,500
• HK$7,000
• HK$7,500
• HK$8,000
• HK$8,500
• HK$9,000
• HK$9,500
• HK$10,000

We accept the following payment methods: Visa, MasterCard, and American Express.

Your credit card will be charged at the time of purchase. This will appear in your credit card statement as Pacific Place Holdings Ltd - TUH.

This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for us to complete the order.

If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.

You may purchase up to one Gift Card per online transaction, in any combination of traditional Physical Cards or E-Gift Cards for a maximum of HK$10,000.

To place larger orders, please contact us +852 2918 1838 or email shop@thehousecollective.com.avail

We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.

No, there are no additional fees associated with Gift Cards purchased online. You will only be charged the face value of the Gift Card, plus associated shipping costs for Physical Cards. E-Gift Cards sent via email incur no shipping charges.

Once your order has been confirmed, the payment process is complete and orders may not be cancelled.

Purchases are non-refundable and cannot be exchanged for cash.

Once your order has been confirmed, amendments may not be made. Please place a separate order.