Question HOW DO I MAKE A PURCHASE?
AnswerShop for your item on our website for your desired product, click on buy now to purchase.

Review the items in your shopping bag by clicking the shopping bag icon at the top right of the page.

Click the checkout button to complete your order.

You will be directed to Cybersource Payment to finalise your payment.

Your order will be processed and available for collection with three working days with the redemption period. Redemption period is 9am to 12pm, 5pm to 10pm, Monday to Friday, from 16 August 2021 until 21 September 2021.

Collection is available at the redemption counter, Level 6, The Upper House, Pacific Place, 88 Queensway, Admiralty.

Question IS MY PERSONAL INFORMATION KEPT PRIVATE?
AnswerYour personal information will be used in accordance with our Privacy Policy. Should you wish to opt-in to receive marketing communications from Swire Hotels, please click on “STAY CONNECTED” to subscribe and receive news, offers, events and promotions related to hotels, spa services and restaurants
Question WHAT PAYMENT METHODS CAN I USE?
AnswerWe accept the following payment methods: Visa, MasterCard, and American Express.
Question IS IT SAFE TO USE MY CREDIT CARD ONLINE?
AnswerAll payments are processed through Cybersource Payment, a secure online payment gateway which recognises that security is one of the major concerns for the shopper during an online transaction. Cybersource Payment uses state-of-the-art security tools and techniques to ensure that you are protected against online fraud. Please be assured that the information you provide during an online transaction is treated confidentially, and not disclosed to a third party.
Question IS DELIVERY AVAILABLE?
AnswerWe do not offer delivery services at this time. Collection is available at the redemption counter, Level 6, The Upper House, Pacific Place, 88 Queensway, Admiralty.
Question CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
AnswerPurchases are non-refundable, cannot be exchanged for cash or cash coupons.
Question HOW WILL I KNOW THE STATUS OF MY ORDER
AnswerAn email confirmation with a valid QR code will be sent once payment has been processed.
Question WHERE DO I COLLECT MY ORDER FROM?
AnswerCollection is available at the redemption counter, Level 6, The Upper House, Pacific Place, 88 Queensway, Admiralty.

Redemption period is 9am to 12pm, 5pm to 10pm, Monday to Friday, from 16 August 2021 until 21 September 2021. Redemption is not accepted after this period.

For any orders made from 13 August onwards, your order will be available for collection within 3 working days of purchase date.